This Privacy Policy describes how AcornCloud collects, uses, stores, and protects personal information gathered through our website (www.acorncloud.net) and the services we provide. It also explains your rights regarding access, correction, and control of your personal data.
 This policy does not apply to the practices of companies we do not own or control or to individuals we do not employ or manage.

Definitions

• Visitor: An individual who visits www.acorncloud.net or registers interest in AcornCloud.

• Member: A childcare service that holds an account on the AcornCloud Early Years software platform.

• End User: A parent, guardian, or staff member who uses an AcornCloud account created by a Member.

Information We Collect

AcornCloud collects information to provide a personalised service, improve your experience, fulfil service requirements, and maintain compliance with Early Years regulations. We collect information in three ways:
 a) Information you provide directly (Visitors, Members, End Users)
 b) Information collected automatically (cookies, logs)
 c) Information obtained from third parties.

Information You Provide

• Conversations with AcornCloud – We may document and analyse interactions (email, phone, chat) with our sales and support teams to improve customer experience.

• Member Account Sign-Up/Login – To create a service account we request details such as name, phone number, email, business name, and country. You set your own password; a unique, confidential reset link is provided if needed. After login, you complete the Service Profile (Funding, Rooms, Staff, Children, Parents, etc.) for effective operation of the platform.

• End User Details – End Users invited by a Service may provide personal and sensitive data for children in their care or for staff records. This information is required for safety and regulatory compliance.

• Forms and Surveys – We collect information when you subscribe to newsletters, register for events, request resources, contact support, complete surveys, or provide feedback.

• Testimonials – With your consent, we may publish your testimonial, name, and related details. Contact legal@acorncloud.com to modify or remove a testimonial at any time.

  Information Collected Automatically

• From Browsers, Devices, and Servers – IP address, browser type, language preference, time zone, referring URL, access times, operating system, device manufacturer, and network information.

• Cookies & Tracking Technologies – Temporary and persistent cookies, beacons, tags, and scripts track site navigation, demographics, and campaign performance. We also use first-party Local Storage Objects (e.g., HTML5) for preferences. See our Cookie Policy for details.

• Activity Logs – Data on clicks, scrolls, features accessed, errors, performance, storage use, user settings, and device locations to improve our services.Information from Third Parties

• Reviews & Referrals – We may receive information about you from review sites or from individuals referring you to AcornCloud.

• Social Media – Publicly available information (e.g., from Facebook, Instagram, X/Twitter) shared through interactions with our accounts may be collected and retained.

• Payments – We use Stripe to process payments. AcornCloud does not store financial details such as credit card numbers. Stripe’s privacy policy governs payment data (https://stripe.com/us/privacy).

  
  

  Purposes for Collecting Information

  We use your information to:

• Enhance user experience and provide customised responses

• Deliver services and communicate important updates or policy changes

• Inform you about new features, products, events, and promotions

• Create and manage accounts, support teamwork, and back up/restore data

• Analyse engagement, troubleshoot issues, and improve our platform

• Provide customer support and evaluate communications

• Conduct surveys and gather reviewsDetect and prevent fraud or unlawful activity

• Develop marketing strategies and relevant recommendations

  Legal Bases

  Our data collection and processing are based on:

• Contractual necessity

• Legitimate business interests

• Your consent, which you may withdraw at any time without affecting prior processing.

  To modify, delete, or change your preferences, email legal@acorncloud.com.

  Your Choices

• Opt-Out of Non-Essential Communication – Use the “unsubscribe” link in our emails.

• Optional Information – You may decline to provide non-mandatory data or edit/delete optional profile fields.

• Cookies – You may disable cookies in your browser, though some site features may not function fully.Sharing of Information
  AcornCloud does not sell personal data. Information is shared only as described in this policy and only with third parties who meet strict confidentiality and security standards. Access is limited to employees and contractors on a need-to-know basis, all bound by this policy.

  
  

  Your Rights

  You have the right to:

• Access your personal data and obtain a copy

• Rectify inaccuracies or add missing details

• Erase data no longer required for its original purpose

• Restrict Processing under certain conditions

• Data Portability – receive data in a structured, machine-readable format

• Object to processing, including for direct marketing

  
  

  Data Retention

  We retain personal data only as long as necessary for the purposes outlined here or as required by law. When no longer needed, data is deleted or anonymised and isolated from further processing until final removal from backups.

  
  

  Policy Updates

  We may update this Privacy Policy periodically. Significant changes will be communicated via email or through notifications in your AcornCloud portal. We encourage you to review this page regularly. Previous versions will be archived for reference.

  
  

  Contact

  For questions or concerns about this Privacy Policy or our data practices, please email legal@acorncloud.com.