Frequently Asked Questions

General FAQs

AcornCloud is a comprehensive Early Years software system designed to make the management and day-to-day running of Early Years Services easy, efficient, and compliant.

AcornCloud allows you to easily manage Child and Family details, such as contact information, emergency contacts, medical history, and immunisations. You can also track dietary requirements, special notes, and other important information to ensure you provide the best possible care for each Child.

AcornCloud simplifies the process of managing applications and tracking their status. You can easily keep track of each application, review and approve them, and keep Parents informed of their status throughout the process.

AcornCloud makes it easy to manage authorised collectors by making it easy to add, modify, and remove collectors, and keep track of who is authorised to pick up each child.

AcornCloud allows you to keep medical records and immunisations up-to-date for each Child. You can also track any medical conditions or allergies and generate reports to share with Parents.

AcornCloud makes it easy to manage daily and weekly schedules and allows you to create custom schedules for each Child. You can also maintain a Service calendar to keep track of important events and activities.

AcornCloud includes a document library that allows you to store important documents, such as permission forms, waivers, and contracts. You can also use it to store staff-related documents, such as employment contracts, background checks, and training records.

Staff can easily upload photos and videos for Parents of a Child children directly to their AcornCloud portal. This feature allows Parents to keep a record of their Child’s growth and development.

AcornCloud includes tools for managing daily meals, sleep, medicines, incidents, observations, and toileting. You can easily keep track of each Child’s needs and preferences and generate reports to share with Parents.

Invoicing and Accounts FAQs

AcornCloud provides a comprehensive system to process weekly/monthly billing, record payments received and review each Child’s billing statement. Invoices for selected period can be run, generating invoices that can be reviewed and then posted to each Child’s billing account with a few clicks.

AcornCloud has the ability to detail Base Booking Fee, Funding deductions for Parents i.e., NCS/ECCE, Optional Extras and Discounts applicable according to the Child’s booking setup resulting in easily identifiable fees payable by Parents to the Service Provider.

Bank statements can be uploaded to the system using the template provided. Parents are required to reference their Child’s Unique Identifier Number (System generated) on their payments.

In the Finance section of the software, we provide a full list of all Children’s billing accounts detailing the account balance and the overall balance of all accounts on any given date. From here you can also access a child’s individual billing account which presents their full statement of account itemising invoices and payments as per your billing cycle.

In child’s booking and funding setup, you can enter CHICK code dates and rates as detailed on the CHICK code in advance therefore ensuring any changes are reflected accurately in the weekly invoicing process. AcornCloud will give advanced notice on your Dashboard of any CHICK codes due to end.

In the reports section you will find an Attendance vs Funding Hours report detailing the attended hours and the funded hours for each child allowing you to track if any reporting is required for NCS returns.

AcornCloud provides a detailed Income Report to include Fees from Parents, ECCE, NCS, Discounts, Add-Ons as per your billing cycle. This report is broken down on a per child basis allowing you to easily identify any discrepancies between your records and funding allocations as per the HIVE.

There currently is not a link between AcornCloud and Accounting Software packages however, information required to post through these packages is readily available and collated in AcornCloud therefore streamlining the accounting process.

In the Parents Portal, select the billing tab. Here you can view all invoice and payments posted to your Child’s billing account and your account balance.